TERMS & CONDITIONS FOR TOURS AND BOOKINGS
Consumer Guarantees: Nothing in this Agreement shall restrict, negate, modify, or limit any of the Client’s rights under the Consumer Guarantees Act 1993 where the Services acquired are of a kind ordinarily acquired for personal, domestic, or household use or consumption and the Client is not acquiring the Services for the purpose of a business.
Agent: If this contract is signed by an agent (or a designated person) on behalf of the client, the agent and the client are jointly and individually liable for the fees and related expenses. It is the agent's responsibility to explain to the travellers participating in the tour and to ensure that they understand all the content and terms of this contract.
Reservation: Receipt of a deposit of 50% of the total cost of the booking, and signed contract (electronic signature or hand-signed) is required to hold a reservation. The 50% balance is due 30 days prior to the commencement of the trip. If the balance is not paid by such date the company reserves the right to treat the booking as cancelled. If a booking is made less than 30 days prior to the departure date, 100% of the total tour cost is payable upon booking.
Payment: Full payment of the balance is required on the day before departure or by prior arrangement. Payment may be remitted by either telegraphic transfer (in New Zealand Dollar), credit card (Visa, Mastercard, American Express, JCB and UnionPay), or cash. Any bank charges are for the account of the hirer. Any credit card payment will incur 3.7% bank fee.
Tour Fees: All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in land or sea fares, government taxes, fuel cost, and currency fluctuations.
Cancellation by Client: If the client cancel the trip, the following cancellation fees applied: Between 15 and 30 days before tour commencement – 50% of total tour cost. Within 14 days or less of tour commencement, or after the tour has commenced – 100% of total tour cost. If the client does not appear on the day of the tour (i.e. does not participate in the tour), the tour fee will not be refunded.
For bookings Mini Tours made on behalf of the client, if the client cancel any aspect of the bookings or change their willingness to participate before the activities, Mini Tours will cancel the reservation for the client as soon as possible, but the paid items may not be refunded. All cancellations will be subject to the travel service provider's policy. Mini Tours will not be responsible for any additional expenses incurred by the client due to the cancellation of the reservation.
Cancellation by Travel Service Provider: If a booking is cancelled by the travel service provider due to reasons, such as safety, poor weather, accidents, strikes, traffic delays, etc., Mini Tours will try its best to reschedule similar services or products for the client in other places or time periods. If the service or product cannot be rescheduled, the relevant fees can be used as a credit on other services or activities, or be refunded to the client.
Refund: Any refund will be credited to the credit card or bank account used to pay for the booking. Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. We do not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer’s accounts.
Punctuality: Timeliness is crucial for a smooth travel experience. It is the responsibility of the client to arrive at the designated meeting point or departure location at the specified time. Delays in arrival may result in the client missing the tour or the activity. If a client misses a tour or activity due to their own delays, failure to arrive on time, or non-compliance with the specified meeting instructions, Mini Tours shall not be held responsible, and no refunds or compensation will be provided.
Unforeseen Events and Itinerary Change: Unforeseen events, such as poor weather conditions, natural disasters, and other circumstances beyond our control, may necessitate changes to the route, schedules, itinerary, mode of transport or the cancellation of certain accommodation, meals, attractions and activities. In such cases, Mini Tours will make every effort to provide suitable alternative arrangements, but Mini Tours cannot be held responsible for any additional expenses or losses incurred as a result of these changes. Before making any changes, tour manager will discuss the changes with the client. All changes to the itinerary will be made on a reasonable, legal and safe basis. If the change discussion fails through, Mini Tours shall not assume responsibility for alternations to the itinerary determined by the client.
Ancillary Services: Whilst Mini Tours endeavours to engage only highly reputable tour or service providers, Mini Tours cannot accept responsibility for the unsatisfactory performance of these services. All payments for additional activities, ancillary services booked by Mini Tours will be paid for by Mini Tours and will take payment from you by the end of the tour. Credit card details must be provided for security of payment for these additional activities and services. If a credit card is not available, any additional costs must be paid in cash before the services are booked. Please note that prices quoted are subject to change. The final price of service and product will be determined by the travel service supplier. If there is any price change, Mini Tours will notify the client as soon as possible.
Seat Rotation: Mini Tours does not provide seat allocation service on our passenger vans, for the enjoyment of all passengers, Mini Tours operate a daily seat rotation system in which all passengers must participate in.
Behaviour: Mini Tours reserves the right to exclude or reject any person(s) joining or continuing the tour if their conduct is deemed to be unacceptable. In signing this document, the client acknowledges Mini Tours reserves the right to terminate any booking if the co-operation of client is not obtained. Should this occur, no monies will be refunded. The tour manager’s decision is final. Mini Tours has no responsibility for any costs, damages or expenses that the client may incur in relation to the termination of the booking. The client remains liable for all costs associated with the booking even in the event of cancellation.
Safety: In any activity, there is an element of risk involved. The range of risks in undertaking these activities include transportation, property damage, collision with objects, slips/trips, falls, personal injury, illness, equipment failure, guide inability, client inability, communication failure, animal misbehaving, lost, adverse weather conditions, environment, and a risk of drowning. Client MUST understand the risks involved, follow the tour manager’s or service providers’ instructions and use the safety equipment provided at all times. Adults accompanying any person under the age of 18 must ensure that the underage person always follows the instructions. Client must release or indemnify Mini Tours and our staff against any liability we incur to anyone else, resulting from customer’s failure to follow the instructions or the failure of any person accompanying under the age of 18 to follow the instructions. Mini Tours reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. Mini Tours also reserve the right to cancel the activity if we become concerned for any reason for customer’s safety or that of any other person.
Room and Dietary Requirements: Special room and dietary requests will be passed on to the accommodation and meal providers but cannot be guaranteed. Where they can, suppliers will cater to intolerances but managing them is the responsibility of the client.
Medical Condition: Client must inform Mini Tours or travel service provider any medical conditions or other information Mini Tours need to know to include client safely in this tour, such as asthma, allergies, heart conditions, epilepsy or pregnancy. The client is entitled to access any information Mini Tours hold about client or to request its correction at any time.
Insurance: Mini Tours strongly recommend that all visitors to New Zealand have full insurance covering disruption to travel plans, any damage/ lost/ theft of personal items and injury, including medical treatment cover, before undertaking this trip.
Complaints: If the client have a complaint about the trip please inform the tour manager or service representative at the time so that they can attempt to rectify the matter. If you believe that the complaint has not been resolved through these means then any further complaint should be put in writing to us within 30 days of the end of the trip to info@minitours.co.nz.
Liability: To the extent permitted by law, neither Mini Tours nor any of its related companies, directors, officers, employees, servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Consumer Guarantees Act).
Privacy Policy: Mini Tours is committed to ensuring that client’s privacy is protected. The information that Mini Tours collect about the client is used to make the booking. Mini Tours will not disclose client’s personal information to third parties unless Mini Tours have client’s permission or are required by law to do so. Client may request the details of personal information Mini Tours hold about the client. If client believe that any information Mini Tours are holding about the client is incorrect or incomplete, client may request that Mini Tours update this information.
COVID-19: Client must comply and follow the New Zealand Government's regulations on COVID-19. Attractions and travel service providers may refuse to provide services to anyone with suspected symptoms of COVID-19. If you have symptoms of COVID-19, please seek medical attention immediately, cancel the tour, and contact Mini Tours as soon as possible to arrange cancellation, postponement or refund.
Photography and Social Media: Mini Tours values the opportunity to capture and share the wonderful moments of our tours with a broader audience through social media and marketing materials. We would like to seek your permission to take photographs or videos during your tour and to use them for promotional purposes. By default, your participation in the tour implies your consent for us to use these images or videos. If, for any reason, you do not wish to grant this permission, you may exercise your right to opt out by please let us know.
Modifications: Mini Tours reserve the right to modify any of these Terms and Conditions at any time without prior notice. If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the website, which are effective upon posting.
Last Update: 14 June 2024